Dispatcher and Call Taker

Crisis Intervention Team (CIT) Role Specific Course for Public Safety Telecommunicators

CIT Companion Course for call takers & dispatchers will provide knowledge and skills necessary to identify a mental health caller in crisis and to respond effectively. The training will be conducted under the instructional supervision of local CIT trained police officers, mental health professionals, consumers, and family advocates and will offer practical techniques for de-escalating crisis calls.

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  • Understanding Mental Illness
  • Overview of the Montgomery County Behavioral Health System
  • Responding to callers with suicidal thoughts, PTSD, TBI, and more
  • Verbal De-escalation Techniques & Scenario-Based Training


The CIT Role Specific Course for Call Takers & Dispatchers is a FREE course made possible by funds from the Montgomery County Human Services Levy. Call Takers, dispatchers, and their supervisors from across Montgomery County are invited to attend. The training will be held at the Montgomery County Alcohol Drug Addiction Mental Health Services, 409 E. Monument Avenue, Suite 201, Dayton OH 45402.

Pre-registration is required. Lunch and refreshments are provided.


Participants are required to attend all 8 hours to receive a certificate of attendance.

Dress code: Business casual/Department casual


January 9, 2024
April 9, 2024
July 9, 2024
October 8, 2024

*please note that the registration page is password protected.  Contact your department's CIT representative or leadership for the password.

For more information contact Jen Hochdoerfer at jhochdoerfer@mcadamhs.org or 937-443-0416, ext 128